Segway Electric Scooter Error Codes + Meaning AND The Solution!

Segway-Ninebot scooters are one of the most popular electric scooter brands on the market today and they are used by millions of people worldwide. However, it is not uncommon for occasional error messages to occur while using these vehicles. These error messages come as error codes and can indicate various problems.

Understanding the Segway Ninebot error codes is essential for solving any problems and improving the performance of the Segway. In this article, we discuss the most common error codes of the Segway-Ninebot electric scooters and explain the causes and solutions for these problems.

Other E-scooter brands Error Codes:

XIAOMI ERROR CODES

ZERO VSETT ERROR CODES

PURE ERROR CODES

Segway-Ninebot error codes: meaning & solution

Despite Segway-Ninebot being a renowned manufacturer of electric scooters, problems can still occur sometimes. You may have encountered an error code on the display of your Segway scooter and you are probably wondering what the problem is.

Look no further, we have placed all error codes of the Segway-Ninebot scooters, including meaning and solution, in one overview. This way you can immediately see what the problem is with your scooter and what you need to do to solve the problem.

Error Code (visible on dash)	Meaning:	Solution:
10	Communication problem between dashboard and controller	Check the cable between the motherboard and the display.
11	Phase A of the motor current is not OK	Check phase A of the motherboard.
12	Phase B of the motor current is not OK	Check phase B of the motherboard.
13	Phase C of the motor current is not OK	Check phase C of the motherboard.
14	Accelerator pedal sensor defective	Check the cable between the throttle and display, and check the magnetic poles in the throttles.
15	Rem sensor defect	Check the cable between the brake and display, and check the magnetic poles in the brake levers.
16	Battery change MOS not OK	Check the battery (replace when necessary).
17	External battery change MOS not OK	Check the battery (replace when necessary).
18	Motor sensor defect	Check all cables and electronic components between the motherboard and the trolling motor.
19	Battery voltage erratic	Check the battery percentage and battery.
20	External battery voltage erratic	Check the battery percentage and battery.
21	Battery communication failed	Check the cables between the battery, motherboard, and the motor.
22	Battery code failed	The battery needs to be replaced.
23	Battery serial number is incorrect	The battery needs to be replaced.
24	System voltage test incorrect	Check the battery and the cables from the battery to the controller.
26	Error saving flash	Check the motherboard.
27	Error in the control code	Check the motherboard and controller.
28	Short circuit in the motor driver MOS up-bridge	Controller needs to be replaced.
29	Short circuit in the motor driver MOS down-bridge	Controller needs to be replaced.
31	Program skipping error	Check the motherboard.
35	Device has a default serial number	Check the serial number of the motherboard, if incorrect it must be replaced.
39	Battery temperature not OK	Check the battery for defects and loose parts.
40	Temperature control board is not OK	Check the control board for defects and loose components.
41	External battery temperature not OK	Check the external battery for defects and loose components.
42	External battery communication error	Check the external battery for loose cables.
43	External battery error code	Replace the external battery with the correct battery type.
44	External battery has a standard serial number	Replace the external battery with the correct battery type.
45	Internal BMS deep cell discharge	Check the BMS system for defects.
46	External BMS deep cell discharge	Check the BMS system for defects.
47	Internal BMS communication error	Check the cables between the BMS system and the controller.
48	External BMS communication error	Check the cables between the BMS system and the controller.
49	Internal BMS flash mismatch	Check the system board for defects and loose parts.
50	External BMS firmware flash mismatch	Check the system board for defects and loose parts.

I can’t find the problem of the error code.

Can’t quite figure it out or don’t know where to start? In this case, it’s best to contact an expert dealer or the Segway customer service. They are happy to help you solve your electric scooter malfunctions so that you can enjoy your electric scooter again.

Replace the battery or the controller

Have you come to the conclusion that you need to replace the battery or even the controller of your Segway-Ninebot scooter? Then it is important to proceed carefully. We advise you not to buy a new battery or controller and replace it yourself if you’ve never done that before unless, of course, you have a lot of knowledge about it.

In the case of a defective battery or motherboard, it is advisable to look for an authorized e-scooter repair shop. They can advise you about the possibilities and help you with the repair of your electric scooter. 

However, are you looking for information about error codes for other e-scooters, such as error codes for Segway or error codes for Xiaomi, or error codes for Pure E-scooters? Then click the links because we have written separate articles about this.